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Billed for yearly plan by accident

M
  • MYn
  • Explorer
  • 1 reply

HI, 

I accidentally paid for the yearly plan while trying to pay for a monthly plan with an increased response limit as my card had already been selected. 

I would like to change my plan to a monthly plan and receive a refund for the remaining amount please. I am unable to contact billing, is there an email address or phone number I can reach?

Best answer by Liz

Hi @MYn You can contact our billing team directly here for any issues related to your account and billing. ðŸ˜€

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3 replies

Liz
Community Team
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  • Liz
  • Tech Community Advocate
  • 15035 replies
  • Answer
  • February 5, 2024

Hi @MYn You can contact our billing team directly here for any issues related to your account and billing. ðŸ˜€

Life is a series of awkward moments separated by snacks.
M
  • MYn
  • Author
  • Explorer
  • 1 reply
  • February 5, 2024
Liz wrote:

Hi @MYn You can contact our billing team directly here for any issues related to your account and billing. ðŸ˜€

Hi Liz, how long can I expect a response in?

 

Liz
Community Team
Forum|alt.badge.img+5
  • Liz
  • Tech Community Advocate
  • 15035 replies
  • February 5, 2024

Hi @MYn It depends on which plan you’re currently on and their queue amount, but usually in about 24 hours! If you don’t hear back from them, let me know. Mondays are always a bit hectic. ðŸ˜…

Life is a series of awkward moments separated by snacks.

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