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Billed for yearly plan by accident

M
  • MYn
  • Explorer
  • 1 reply

HI, 

I accidentally paid for the yearly plan while trying to pay for a monthly plan with an increased response limit as my card had already been selected. 

I would like to change my plan to a monthly plan and receive a refund for the remaining amount please. I am unable to contact billing, is there an email address or phone number I can reach?

Best answer by Liz

Hi @MYn You can contact our billing team directly here for any issues related to your account and billing. ๐Ÿ˜€

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3 replies

Liz
Community Team
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  • Liz
  • Tech Community Advocate
  • 15035 replies
  • Answer
  • February 5, 2024

Hi @MYn You can contact our billing team directly here for any issues related to your account and billing. ๐Ÿ˜€

Life is a series of awkward moments separated by snacks.
M
  • MYn
  • Author
  • Explorer
  • 1 reply
  • February 5, 2024
Liz wrote:

Hi @MYn You can contact our billing team directly here for any issues related to your account and billing. ๐Ÿ˜€

Hi Liz, how long can I expect a response in?

 

Liz
Community Team
Forum|alt.badge.img+5
  • Liz
  • Tech Community Advocate
  • 15035 replies
  • February 5, 2024

Hi @MYn It depends on which plan youโ€™re currently on and their queue amount, but usually in about 24 hours! If you donโ€™t hear back from them, let me know. Mondays are always a bit hectic. ๐Ÿ˜…

Life is a series of awkward moments separated by snacks.

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