Answered

Billing premium - pricing confusion

  • 29 May 2023
  • 2 replies
  • 24 views
R

I had taken the $99 typeform plan for a month in march - as we were hiring then - and wanted a couple of niche form features.

Unfortunately, I noticed that I have been getting billed every month post that too!

What I understood when I bought the plan - was that this would be a one time, 1 month expense. Can you pls give me a refund? I have been using my (CEO’s) company credit card for this - and am quite scared that due to some mistake - he has just been dinged $200. 

 

Thank you for your time

Regards,

Raj

raj@fountane.com

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Best answer by john.desborough 29 May 2023, 15:57

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2 replies

john.desborough
Userlevel 7
Badge +6

@rajfountane - the agreement we sign with Typeform is an annual subscription, the payment terms are monthly or in full for the year. They don’t have a single month plan. 

You can raise a ticket with the Billing group at Typeform Support to get things sorted. here’s the link 

 

des

If your third coffee of the day is not helping you with your Typeform, maybe we can help you find your answers...
R

@rajfountane - the agreement we sign with Typeform is an annual subscription, the payment terms are monthly or in full for the year. They don’t have a single month plan. 

You can raise a ticket with the Billing group at Typeform Support to get things sorted. here’s the link 

 

des

thank u - have raised a ticket with billing

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