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Can't upgrade to paying plan

  • December 25, 2024
  • 1 reply
  • 7 views

dylan berrier

Hi team,

 

I’ve been trying to upgrade from a free to a paying plan but I keep getting an error message after clicking the ‘upgrade’ button.

I’ve tried everything, other browsers, incognito, pop-up blockers, nothing works. Can you please advise, thank you.

Dylan

1 reply

Liz
Community Team
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  • Tech Community Advocate
  • 14950 replies
  • December 27, 2024

Hi ​@dylan berrier Thanks for stopping by the community! I hope you’re having a lovely holiday season. 

If you haven’t already, I would suggest reaching out to our support team here, as they can see if there are any errors with the payment in our payment system. 


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