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ERROR on upgrade plan page

R

Hello,

 

I am receiving an error on the “view plans” page. I am trying to upgrade from my free plan, but the page does not let me advance and throws an error “Argh! Something went wrong.”

 

I have tried different browsers and another device. Please advise.

 

attached here

Best answer by Liz

Hi @ralphdegreat Thanks for sharing the screenshot - super helpful! If this is happening after inputting card information, the error is most likely related to the card you’re using. 

Our billing team will be the best help with this, and you can contact them here. 

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    3 replies

    Liz
    Community Team
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    • Liz
    • Tech Community Advocate
    • 15012 replies
    • Answer
    • March 25, 2022

    Hi @ralphdegreat Thanks for sharing the screenshot - super helpful! If this is happening after inputting card information, the error is most likely related to the card you’re using. 

    Our billing team will be the best help with this, and you can contact them here. 

    Life is a series of awkward moments separated by snacks.
    Gabi Amaral
    1 person likes this
    • Gabi Amaral
      Gabi Amaral
    R
    • ralphdegreat
    • Author
    • Explorer
    • 1 reply
    • March 25, 2022

    This happens on the page itself, this page is prior to entering any billing information.

    Gabi Amaral
    1 person likes this
    • Gabi Amaral
      Gabi Amaral
    Liz
    Community Team
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    • Liz
    • Tech Community Advocate
    • 15012 replies
    • March 28, 2022

    Hi @ralphdegreat I’d still suggest contacting our billing team so they can help you regardless. Let us know if you have any trouble getting ahold of them. 

    Life is a series of awkward moments separated by snacks.
    Gabi Amaral
    1 person likes this
    • Gabi Amaral
      Gabi Amaral

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