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Answered

ERROR on upgrade plan page

  • Mar 25, 2022 4:09 PM UTC
  • 3 replies
  • 96 views

Hello,

 

I am receiving an error on the “view plans” page. I am trying to upgrade from my free plan, but the page does not let me advance and throws an error “Argh! Something went wrong.”

 

I have tried different browsers and another device. Please advise.

 

attached here

Best answer by Liz

Hi @ralphdegreat Thanks for sharing the screenshot - super helpful! If this is happening after inputting card information, the error is most likely related to the card you’re using. 

Our billing team will be the best help with this, and you can contact them here. 

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      3 replies

      Liz
      Ex–Typefomer
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      • Liz
      • Tech Community Advocate
      • Answer
      • Mar 25, 2022 10:14 PM UTC

      Hi @ralphdegreat Thanks for sharing the screenshot - super helpful! If this is happening after inputting card information, the error is most likely related to the card you’re using. 

      Our billing team will be the best help with this, and you can contact them here. 

      Life is a series of awkward moments separated by snacks.
        • ralphdegreat
        • Author
        • Explorer
        • Mar 25, 2022 10:30 PM UTC

        This happens on the page itself, this page is prior to entering any billing information.

          Liz
          Ex–Typefomer
          Forum|alt.badge.img+5
          • Liz
          • Tech Community Advocate
          • Mar 28, 2022 3:40 PM UTC

          Hi @ralphdegreat I’d still suggest contacting our billing team so they can help you regardless. Let us know if you have any trouble getting ahold of them. 

          Life is a series of awkward moments separated by snacks.

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