Answered

ERROR on upgrade plan page

  • 25 March 2022
  • 3 replies
  • 43 views
R

Hello,

 

I am receiving an error on the “view plans” page. I am trying to upgrade from my free plan, but the page does not let me advance and throws an error “Argh! Something went wrong.”

 

I have tried different browsers and another device. Please advise.

 

attached here

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Best answer by Liz 25 March 2022, 23:14

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3 replies

Liz
Rank
Userlevel 7
Badge +5

Hi @ralphdegreat Thanks for sharing the screenshot - super helpful! If this is happening after inputting card information, the error is most likely related to the card you’re using. 

Our billing team will be the best help with this, and you can contact them here. 

Life is a series of awkward moments separated by snacks.
R

This happens on the page itself, this page is prior to entering any billing information.

Liz
Rank
Userlevel 7
Badge +5

Hi @ralphdegreat I’d still suggest contacting our billing team so they can help you regardless. Let us know if you have any trouble getting ahold of them. 

Life is a series of awkward moments separated by snacks.

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