How do I get a response from Support? | Community
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How do I get a response from Support?

W
  • WAM
  • Explorer
  • 2 replies

I submitted two tickets days ago now. I have a paid plan, and my account’s been wiped; all activity and forms are gone. I have live forms and need them back in action ASAP.

Best answer by Liz

Hi @WAM Thanks for stopping by the community and sorry for the long wait from our support team. I reached out to them to get some insight on your ticket, and it looks like since the email the ticket was submitted under isn’t from a paid account, that’s why the response time has been a bit longer. 

I’ve asked if they could look into the issue to speed things up, so you should hear back soon!

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    5 replies

    Liz
    Community Team
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    • Liz
    • Tech Community Advocate
    • 15025 replies
    • Answer
    • May 4, 2023

    Hi @WAM Thanks for stopping by the community and sorry for the long wait from our support team. I reached out to them to get some insight on your ticket, and it looks like since the email the ticket was submitted under isn’t from a paid account, that’s why the response time has been a bit longer. 

    I’ve asked if they could look into the issue to speed things up, so you should hear back soon!

    Life is a series of awkward moments separated by snacks.
    W
    1 person likes this
    W
    • WAM
    • Author
    • Explorer
    • 2 replies
    • May 8, 2023

    Hi @Liz. Thank you for getting back to me. I’m now waiting for a response again; I can’t send tickets directly from the paid account (that user has moved on). The problem is now impacting operations. Can I get it resolved as a priority?

    Liz
    Community Team
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    • Liz
    • Tech Community Advocate
    • 15025 replies
    • May 8, 2023

    Hi @WAM Definitely continue to email them through the ticket you already have open for the fastest response. 

    Life is a series of awkward moments separated by snacks.
    W
    • WAM
    • Author
    • Explorer
    • 2 replies
    • May 9, 2023

    Hi @Liz. We’re just not gettting any response. What do we need to do? It’s a paid account.

    Liz
    Community Team
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    • Liz
    • Tech Community Advocate
    • 15025 replies
    • May 9, 2023

    Hi @WAM Our support team let me know they did reach out to your initial response and have your current email. Please continue to contact them through that ticket, as that will be the fastest way to hear back from them about any billing issues. 

    Life is a series of awkward moments separated by snacks.

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