How to move from a paid to a free account

  • 12 January 2022
  • 3 replies


i had a paid subscription last year. 
i looked the docs to downgrade the account to free and I am unable to do so. 
In addition, I am getting emails to pay for my subscription or my account will be cancelled. 
pleaer help asap. I have posted here before and the answer has been of no help. Can I get a phone number to talk to someone ASAP? 


Best answer by john.desborough 12 January 2022, 05:37

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3 replies

Userlevel 7
Badge +6

@Nishib - there is no phone support at Typeform, unfortunately. You need to raise a help ticket at this link in order to get the billing folks to help you understand how to do that and to make it happen for you. 

Ok, I sent the ticket. Hopefully someone gets back to me before my account is cancelled!!

Userlevel 7
Badge +5

Hey @Nishib!

How are you doing today? I saw that our Support team has solved your problem! :pray_tone2:

Wishing you a great day!