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How to move from a paid to a free account

  • Jan 12, 2022 4:26 AM UTC
  • 3 replies
  • 77 views

Hi

i had a paid subscription last year. 
i looked the docs to downgrade the account to free and I am unable to do so. 
In addition, I am getting emails to pay for my subscription or my account will be cancelled. 
pleaer help asap. I have posted here before and the answer has been of no help. Can I get a phone number to talk to someone ASAP? 

Best answer by john.desborough

@Nishib - there is no phone support at Typeform, unfortunately. You need to raise a help ticket at this link in order to get the billing folks to help you understand how to do that and to make it happen for you. 

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3 replies

john.desborough
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  • Answer
  • Jan 12, 2022 4:37 AM UTC

@Nishib - there is no phone support at Typeform, unfortunately. You need to raise a help ticket at this link in order to get the billing folks to help you understand how to do that and to make it happen for you. 


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  • Jan 12, 2022 5:05 AM UTC

Ok, I sent the ticket. Hopefully someone gets back to me before my account is cancelled!!


Gabi Amaral
Ex–Typefomer
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  • Ex–Typefomer
  • Jan 13, 2022 9:21 AM UTC

Hey @Nishib!

How are you doing today? I saw that our Support team has solved your problem! :pray_tone2:

Wishing you a great day!