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I really have an emergency but I can't reach the support (no answer yet after 24 hours...)

  • Aug 15, 2023 12:24 PM UTC
  • 5 replies
  • 148 views

Can someone advise me how to reach out to them to get in contact soon?

Best answer by Grace

Hey, great news that you got a response I’m sure the conversation will run smoothly from here but let us know if there’s anything we can help with in the meantime 😊

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5 replies

Grace
Community Team
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  • Community Advocate
  • Aug 16, 2023 7:49 AM UTC

Hi @MaritMaxwell thanks for your message, did you already create a ticket for the support team? If so we can double check they have received it 🙏


  • Author
  • Explorer
  • Aug 16, 2023 7:50 AM UTC

Yes I did (3 actually), they came back to me late last night… Send back this morning but curious if it takes again 2 days..


Grace
Community Team
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  • Community Advocate
  • Answer
  • Aug 16, 2023 8:03 AM UTC

Hey, great news that you got a response I’m sure the conversation will run smoothly from here but let us know if there’s anything we can help with in the meantime 😊


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  • Explorer
  • Oct 14, 2023 10:05 AM UTC

 

I really have an emergency but I can't reach the support (no answer yet after 24 hours...)

I upgraded to the Plus plan immediately after paying $29 for the basic plan. So I paid extra $30 because the plus plan is $59. I have not been upgraded or even given an invoice yet my card was charged for that amount. I this a scam or what?.  

 


Grace
Community Team
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  • Community Advocate
  • Oct 16, 2023 9:13 AM UTC

Hi @William N. I’ve replied to your DM and also in your post over here: