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Money return


Good evening Typeform,

I want to stop an automatic subscription renewal. Now 107.69 euros have been automatically taken from my bank account. I did not agree to the extension of the subscription and I would kindly ask you to return my money to me, as well as to cancel this automatic withdrawal of money. Please, take into consideration my situation (nobody informed me about this process as well as nobody have asked about my confirmation). I wrote you an email as soon as I saw your email about invoice.

With best regards,

Kateryna Bartashovych 

Best answer by Liz

Hi @Keyayat Thanks for stopping by the community, and I’m sorry for any confusion behind our billing. 

Since we don’t have access to your account or billing in the community, you will need to contact our billing team here for help. 

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5 replies

Liz
Community Team
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  • Tech Community Advocate
  • 14950 replies
  • Answer
  • April 26, 2024

Hi @Keyayat Thanks for stopping by the community, and I’m sorry for any confusion behind our billing. 

Since we don’t have access to your account or billing in the community, you will need to contact our billing team here for help. 


  • Navigating the Land
  • 1 reply
  • September 2, 2024

I just bought your pro plan but I don't have the interest rate. And please I want money back.


Liz
Community Team
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  • Tech Community Advocate
  • 14950 replies
  • September 4, 2024

Hi @Shahzaib Thanks for stopping by the community. Have you contacted our billing team at the link above? 


  • Navigating the Land
  • 2 replies
  • February 13, 2025

I had the same issue. Reaching out to support helped!


Liz
Community Team
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  • Tech Community Advocate
  • 14950 replies
  • February 27, 2025

Glad to hear it, ​@TeresaRoberto ! Let us know if there’s anything else we can help with!


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