No billing confirmation or change of plan from free to basic | Community
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No billing confirmation or change of plan from free to basic

  • December 2, 2021
  • 1 reply
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T

Today I changed my plan from free to basic and provided al the needed billing information. I can also find this information in my account setting now. Though, I did not receive a confirmation email of the billing, nor has my plan been changed from free to basic. What can I do?

Best answer by Liz

Hi @Tine Welcome to the community! If the payment was successful, you should have received an email with the invoice. If you haven’t, I would contact our billing team from your account email here to double check that the upgrade was successful and the payment went through. 

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    Liz
    Community Team
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    • Liz
    • Tech Community Advocate
    • 15035 replies
    • Answer
    • December 2, 2021

    Hi @Tine Welcome to the community! If the payment was successful, you should have received an email with the invoice. If you haven’t, I would contact our billing team from your account email here to double check that the upgrade was successful and the payment went through. 

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