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No feedback from Support

  • January 12, 2022
  • 5 replies
  • 58 views
J

After a little email conversation with the Support, due to a problem in linking my GitHub account and the Typeform one, they aren’t answering back.

Are you experiencing the same problem with the support?

thanks

Best answer by Liz

HI @jRv Our support team replied to your email on December 29th, but didn’t receive a reply back. They do see there is a new ticket in the queue from you, and will they respond as soon as they can to it. 

I would suggest replying back to that ticket for the fastest support. 

    5 replies

    Liz
    Ex–Typefomer
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    • Liz
    • Tech Community Advocate
    • Answer
    • January 13, 2022

    HI @jRv Our support team replied to your email on December 29th, but didn’t receive a reply back. They do see there is a new ticket in the queue from you, and will they respond as soon as they can to it. 

    I would suggest replying back to that ticket for the fastest support. 

    Life is a series of awkward moments separated by snacks.
    john.desborough
    J
    • jRv
    • Author
    • Explorer
    • January 13, 2022

    Uncorrect, I’m sorry. I’ve replied three times after your answer on the 29th.

    Liz
    Ex–Typefomer
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    • Liz
    • Tech Community Advocate
    • January 13, 2022

    Hi @jRv Our support team hasn’t received those messages. Please respond to the ticket you’ve submitted yesterday and they’ll continue to help you there. 

    Life is a series of awkward moments separated by snacks.
    J
    • jRv
    • Author
    • Explorer
    • January 14, 2022

    Done.

     

    john.desborough
    Gabi Amaral
    Liz
    Ex–Typefomer
    Forum|alt.badge.img+5
    • Liz
    • Tech Community Advocate
    • January 14, 2022

    Thanks, @jRv ! Glad to hear you were able to get ahold of them. Keep continuing to email them there so they can help you. :grinning:

    Life is a series of awkward moments separated by snacks.
    Gabi Amaral

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