Answered

Payment Form

  • 21 September 2023
  • 5 replies
  • 41 views
J

Hey, so brand new user here and I know for a fact that Typeform is what I want to use so I am going to get the Business plan. Only issue is that I am getting the “arg” message every time.

I have tried:

  • turning on international settings on card
  • Apple pay
  • Google Pay
  • Different Browsers
  • Different Cards

Gotten nothing. Has anyone else experience issues like this? I need to build out my applications over the next 48 hours and this is blowing my mind that I can purchase the product

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Best answer by Liz 21 September 2023, 22:43

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5 replies

Liz
Rank
Userlevel 7
Badge +5

Hi @jsqueze Since we don’t have access to your account in the community, you’ll want to get in touch with our billing team here (if you haven’t already) so they can help you out!

Life is a series of awkward moments separated by snacks.
J

Hey @Liz , I have sent two request and no one has responded and gotten back to me! I would love to connect with someone if that’s possible

Liz
Rank
Userlevel 7
Badge +5

Hi @jsqueze I’ll give ‘em aa nudge for you!

Life is a series of awkward moments separated by snacks.
J

Hey @Liz what in the world is the deal. So when I dealt with this last time, the payment went through literally after 85 tries. Not sure why. Now it is happening again and Typeform won’t accept any of my cards. I only have ~24 hours for me to pay till the account gets downgraded and screws everything up. I will pay but why is the payment processing system so clunky? I have submitted a support request, but will it even be seen in time?

Liz
Rank
Userlevel 7
Badge +5

Hi @jsqueze I’m afraid I don’t have an exact answer, as this really depends on the card you’re using. The support team is going to be your best help for this since they have access to your account and billing information. 

Life is a series of awkward moments separated by snacks.

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