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Payment Form

  • September 21, 2023
  • 5 replies
  • 69 views
J

Hey, so brand new user here and I know for a fact that Typeform is what I want to use so I am going to get the Business plan. Only issue is that I am getting the โ€œargโ€ message every time.

I have tried:

  • turning on international settings on card
  • Apple pay
  • Google Pay
  • Different Browsers
  • Different Cards

Gotten nothing. Has anyone else experience issues like this? I need to build out my applications over the next 48 hours and this is blowing my mind that I can purchase the product

Best answer by Liz

Hi @jsqueze Since we donโ€™t have access to your account in the community, youโ€™ll want to get in touch with our billing team here (if you havenโ€™t already) so they can help you out!

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    Mariana
    b.lambertz@rai.nl
    C
    3 people like this
    • Mariana
      Mariana
    • b.lambertz@rai.nl
      b.lambertz@rai.nl
    • C
      communitycatsto

    5 replies

    Liz
    Community Team
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    • Liz
    • Tech Community Advocate
    • 15028 replies
    • Answer
    • September 21, 2023

    Hi @jsqueze Since we donโ€™t have access to your account in the community, youโ€™ll want to get in touch with our billing team here (if you havenโ€™t already) so they can help you out!

    Life is a series of awkward moments separated by snacks.
    J
    • jsqueze
    • Author
    • Explorer
    • 2 replies
    • September 21, 2023

    Hey @Liz , I have sent two request and no one has responded and gotten back to me! I would love to connect with someone if thatโ€™s possible

    Liz
    Community Team
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    • Liz
    • Tech Community Advocate
    • 15028 replies
    • September 22, 2023

    Hi @jsqueze Iโ€™ll give โ€˜em aa nudge for you!

    Life is a series of awkward moments separated by snacks.
    J
    • jsqueze
    • Author
    • Explorer
    • 2 replies
    • October 24, 2023

    Hey @Liz what in the world is the deal. So when I dealt with this last time, the payment went through literally after 85 tries. Not sure why. Now it is happening again and Typeform wonโ€™t accept any of my cards. I only have ~24 hours for me to pay till the account gets downgraded and screws everything up. I will pay but why is the payment processing system so clunky? I have submitted a support request, but will it even be seen in time?

    Liz
    Community Team
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    • Liz
    • Tech Community Advocate
    • 15028 replies
    • October 25, 2023

    Hi @jsqueze Iโ€™m afraid I donโ€™t have an exact answer, as this really depends on the card youโ€™re using. The support team is going to be your best help for this since they have access to your account and billing information. 

    Life is a series of awkward moments separated by snacks.

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