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Payment Form

  • Sep 21, 2023 5:59 PM UTC
  • 5 replies
  • 130 views

Hey, so brand new user here and I know for a fact that Typeform is what I want to use so I am going to get the Business plan. Only issue is that I am getting the “arg” message every time.

I have tried:

  • turning on international settings on card
  • Apple pay
  • Google Pay
  • Different Browsers
  • Different Cards

Gotten nothing. Has anyone else experience issues like this? I need to build out my applications over the next 48 hours and this is blowing my mind that I can purchase the product

Best answer by Liz

Hi @jsqueze Since we don’t have access to your account in the community, you’ll want to get in touch with our billing team here (if you haven’t already) so they can help you out!

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      5 replies

      Liz
      Ex–Typefomer
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      • Liz
      • Tech Community Advocate
      • Answer
      • Sep 21, 2023 8:43 PM UTC

      Hi @jsqueze Since we don’t have access to your account in the community, you’ll want to get in touch with our billing team here (if you haven’t already) so they can help you out!

      Life is a series of awkward moments separated by snacks.
      • jsqueze
      • Author
      • Explorer
      • Sep 21, 2023 8:45 PM UTC

      Hey @Liz , I have sent two request and no one has responded and gotten back to me! I would love to connect with someone if that’s possible

      Liz
      Ex–Typefomer
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      • Liz
      • Tech Community Advocate
      • Sep 22, 2023 11:16 AM UTC

      Hi @jsqueze I’ll give ‘em aa nudge for you!

      Life is a series of awkward moments separated by snacks.
      • jsqueze
      • Author
      • Explorer
      • Oct 24, 2023 10:06 PM UTC

      Hey @Liz what in the world is the deal. So when I dealt with this last time, the payment went through literally after 85 tries. Not sure why. Now it is happening again and Typeform won’t accept any of my cards. I only have ~24 hours for me to pay till the account gets downgraded and screws everything up. I will pay but why is the payment processing system so clunky? I have submitted a support request, but will it even be seen in time?

      Liz
      Ex–Typefomer
      Forum|alt.badge.img+5
      • Liz
      • Tech Community Advocate
      • Oct 25, 2023 3:12 PM UTC

      Hi @jsqueze I’m afraid I don’t have an exact answer, as this really depends on the card you’re using. The support team is going to be your best help for this since they have access to your account and billing information. 

      Life is a series of awkward moments separated by snacks.

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