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Payment Question

  • Aug 26, 2021 7:18 PM UTC
  • 7 replies
  • 118 views

Good afternoon, I want to cancel the paid account, as I will no longer use the paid account. Today the renovation takes place, because I ended up forgetting. 
Can you return my card? ​Recently I needed the paid plan because I needed a large number of responses, it was something punctual, I won't need this option anymore. I thought I had canceled in time, but today the charge came to my card, today I also carried out the cancellation on the website, so I hope they make an exception and exclude the charge. Thanks

Best answer by john.desborough

@alinebritos - welcome to the community from another user

you will need to contact the support team at this link and request assistance from the billing area. They should be able to help. 

 

des

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7 replies

john.desborough
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  • Certified Partner & Champion
  • Answer
  • Aug 27, 2021 3:54 PM UTC

@alinebritos - welcome to the community from another user

you will need to contact the support team at this link and request assistance from the billing area. They should be able to help. 

 

des


  • Author
  • Explorer
  • Aug 30, 2021 4:52 PM UTC

 

thanks


  • Author
  • Explorer
  • Aug 30, 2021 4:53 PM UTC

Thanks


  • Navigating the Land
  • Sep 17, 2021 3:59 AM UTC

Why is there no option to sign up for a monthly plan?  I’m only seeing annual payments


  • Navigating the Land
  • Oct 13, 2021 11:53 AM UTC

Hi friends, I made a mistake and chose the wrong plan, I didn't have enough money on the card to pay, and now I can't change the tariff plan, what should I do?


Liz
Ex–Typefomer
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  • Tech Community Advocate
  • Oct 13, 2021 2:38 PM UTC

Hi @Anatolii Thanks for stopping by the community! You’ll want to contact our billing team directly for help with this. You can contact them by logging into your account here and sharing the issue with them. 


Liz
Ex–Typefomer
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  • Tech Community Advocate
  • Oct 13, 2021 2:40 PM UTC

@Jaxley There’s a little toggle shown here for monthly and yearly plans. Let me know if you don’t see this!