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Answered

QUESTION DROP-OFF RATE

  • Feb 10, 2022 10:19 AM UTC
  • 3 replies
  • 143 views

Hello, I don't understand, on the free version I had access to QUESTION DROP-OFF RATE.
Since I opted for the Basic version I no longer have access to this feature. I don't find this normal.

Best answer by Liz

Hi @AntoineLi Welcome to the community! It’s possible you were on a grandfathered version of our Free accounts, which did include this feature. You will need to have a Business plan in order to access the drop-off rates. You can read more about the plans and their features here. 

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    3 replies

    Liz
    Ex–Typefomer
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    • Liz
    • Tech Community Advocate
    • Answer
    • Feb 10, 2022 5:08 PM UTC

    Hi @AntoineLi Welcome to the community! It’s possible you were on a grandfathered version of our Free accounts, which did include this feature. You will need to have a Business plan in order to access the drop-off rates. You can read more about the plans and their features here. 

    Life is a series of awkward moments separated by snacks.
      • AntoineLi
      • Author
      • Explorer
      • Feb 14, 2022 8:23 AM UTC

      I understand, but what I find illogical is to have benefited from this option and once I decide to take a basic plan and isn't available.

      Liz
      Ex–Typefomer
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      • Liz
      • Tech Community Advocate
      • Feb 14, 2022 4:50 PM UTC

      Hi @AntoineLi I can definitely share this feedback with our pricing team. I don’t have any other solutions for you that wouldn’t involve upgrade, but if you have any other questions, please let me know. 

      Life is a series of awkward moments separated by snacks.

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