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Selected annual subscription by mistake


Userlevel 1

Hello guys, 

A friend of mine told me that i can find a solution by sharing my problem with you  here and with my community on Linkedin.

I have a very big problem , I just found out that by mistake I made an annual plan when I wanted to make a monthly subscription of $29. I am surprised because they signed me up for the ANNUAL plan and my card was debited with more than 580 dollars.

I am still an unemployed student and it's the amount of money to pay my school fees. 

I hope you will find a solution for me as soon as possible otherwise I will be in a very difficult situation and I might not get my diploma.

Do you think they whould refund me ? 

please if you could help me i’m really in a verybad situation !!! 

 

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Best answer by Liz 12 May 2022, 20:53

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Userlevel 7
Badge +6

@Youssef Dadda - contact the billing dept of Typeform through this support ticket link

 

Userlevel 1

I contacted them, do you think they would find a solution for me ? 

i’m really scared about this ! 

Badge +5

I hear you @Youssef Dadda. I also saw your DM but will reply here. 

We can’t comment on individual cases, specially when it’s linked to billing. But I can assure you our billing folks are a great bunch and will do their very best to help out. 

Userlevel 7
Badge +5

Hi @Youssef Dadda our support team let me know that they’ve been in contact with you and have helped with the billing issue. 

If you have any other questions, let us know! 

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