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Unable to Access Account via Google Chrome

  • Oct 15, 2021 2:32 AM UTC
  • 14 replies
  • 4843 views
TiffanyM
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Hello!  For the past two days, I have not been able to login to my account via Google Chrome browser. 

 

I receive the following error message:

 

This XML file does not appear to have any style information associated with it. The document tree is shown below.

<Error>

<Code>RequestHeaderSectionTooLarge</Code>

<Message>Your request header section exceeds the maximum allowed size.</Message>

<MaxSizeAllowed>8192</MaxSizeAllowed>

<RequestId>WDC72M02PMH5DPCR</RequestId>

<HostId>J+hbkjYvq36gLNgUzxeSlv04w3z5I+JL0fHXJqgQpXjsDxE6cVlK9P8bxyOQQU33DVGILZ67ZrU=</HostId>

</Error>

 

Any thoughts/help on this?

Best answer by TiffanyM

Hi @Liz and @Gabi Amaral,

 

Thanks for checking again.  For some reason, I have to open an Incognito window on Chrome to access it.  Still unsure as to why.  But, for now, I’ll say this is resolved. :smirk:

 

Thank you!

View original
Make every question count. Make every conversation flow. https://flowtuitive.com/

      14 replies

      • Paulo
      • Oct 15, 2021 7:32 AM UTC

      Hi @TiffanyM! This is from another user.

      Did you try to clear the cache of your browser? This worked for in me in a while ago.

        TiffanyM
        Forum|alt.badge.img+1
        • TiffanyMCertified Partner
        • Author
        • Certified Partner
        • Oct 15, 2021 8:30 PM UTC

        Hi Paulo!  I’ll try that.  Thank you!

        Make every question count. Make every conversation flow. https://flowtuitive.com/
          Liz
          Ex–Typefomer
          Forum|alt.badge.img+5
          • Liz
          • Tech Community Advocate
          • Oct 15, 2021 8:53 PM UTC

          Let us know if that doesn’t work, @TiffanyM ! 

          Life is a series of awkward moments separated by snacks.
            TiffanyM
            Forum|alt.badge.img+1
            • TiffanyMCertified Partner
            • Author
            • Certified Partner
            • Oct 17, 2021 1:36 PM UTC

            Hi Liz, I will!  Thank you.  I’m trying to do so without messing with all of my saved info.  Will let you know . ..

            Make every question count. Make every conversation flow. https://flowtuitive.com/
            Liz
            Ex–Typefomer
            Forum|alt.badge.img+5
            • Liz
            • Tech Community Advocate
            • Oct 18, 2021 3:22 PM UTC

            Thanks, @TiffanyM ! Did that work for you? 

            Life is a series of awkward moments separated by snacks.
            Gabi Amaral
            Ex–Typefomer
            Forum|alt.badge.img+5
            • Gabi Amaral
            • Ex–Typefomer
            • Oct 25, 2021 7:54 AM UTC

            Hi @TiffanyM! I was just wondering if you were able to follow Paulo's suggestion? I hope you were able to solve it! Don't forget to let us know! Cheers! :wink:

            Everyone you meet is fighting a battle you know nothing about. Be kind. Always. =)
            TiffanyM
            Forum|alt.badge.img+1
            • TiffanyMCertified Partner
            • Author
            • Certified Partner
            • Answer
            • Oct 25, 2021 10:38 AM UTC

            Hi @Liz and @Gabi Amaral,

             

            Thanks for checking again.  For some reason, I have to open an Incognito window on Chrome to access it.  Still unsure as to why.  But, for now, I’ll say this is resolved. :smirk:

             

            Thank you!

            Make every question count. Make every conversation flow. https://flowtuitive.com/
            Liz
            Ex–Typefomer
            Forum|alt.badge.img+5
            • Liz
            • Tech Community Advocate
            • Oct 25, 2021 3:40 PM UTC

            Glad to hear that worked, @TiffanyM ! Thanks for the update! :grinning:

            Life is a series of awkward moments separated by snacks.

            Hello! 
            I had the same issue. I had to delete cookies (only clearing local storage didn’t help). And then logging in again, and all worked. This whole thing started right after I registered and pressed the button to create my first form. Very bad first experience so far. 

             

            Marcell

            Liz
            Ex–Typefomer
            Forum|alt.badge.img+5
            • Liz
            • Tech Community Advocate
            • Jul 5, 2022 2:53 PM UTC

            Hi @Marcell from Proxytool Thanks for stopping by and letting us know that worked for you! 😀

            Life is a series of awkward moments separated by snacks.
            Gabi Amaral
            Ex–Typefomer
            Forum|alt.badge.img+5
            • Gabi Amaral
            • Ex–Typefomer
            • Jul 6, 2022 7:55 AM UTC

            I hope your experience gets better now, @Marcell from Proxytool! In the meantime, don't hesitate to ping us in case you have any questions or issues. We'll try our best to help you! 

            Everyone you meet is fighting a battle you know nothing about. Be kind. Always. =)
            • GrowthSuite
            • Navigating the Land
            • Apr 17, 2024 12:20 PM UTC

            Workaround solution
             

            1. Force yourself to the main website: typeform.com/contact
            2. Click on signup button at the top
            3. Signup with Google (because I have my Google account connected)
            4. Should just log you in
            • JenniferM
            • Navigating the Land
            • May 15, 2024 3:57 AM UTC

            Hi there, is there a plan to resolve this issue at all, or is it just something we have to live with? It’s a potential dealbreaker for us to upgrade our account if our non-tech people who need to use the platform have to be told how to clear their browser everytime they use the website, or have to open an incognito window?

            • stu
            • Navigating the Land
            • May 21, 2024 3:57 PM UTC

            Same problem, have tried everything suggested above but still just stuck on the loading screen at admin.typeform.com. Works fine in Firefox and all other sites work fine in Chrome

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