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unplanned subscription

  • September 4, 2022
  • 2 replies
  • 48 views
J

I subscribed to typeform using the GitHub student developer pack which lasted for one month, upon signing up I added my card to the account. Today I woke up to an email notifying me that my account was charged 420 USD. I am a student of Greenwich University and I live on budget, I cannot afford to pay for the yearly subscription. Pls help me get a refund, I have send a message to the support team using my email. Thank you

Best answer by Liz

Hi @jayjay You’ll want to contact our billing team directly here, as they have access to your account and billing information. 😀

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J
  • jayjay
  • Explorer
  • September 4, 2022
Liz wrote:

Hi @mimi38 Thanks for stopping by the community. Our billing team has let me know they already refunded the amount on your account so you can upgrade to the monthly plan. 

Be sure to respond back to their email for feedback about the pricing page so they know how to lessen any confusion behind the monthly/yearly subscription options!

Hello Liz, 

I’ve got similar issue here, I subscribed to typeform using the GitHub student developer pack which lasted for one month, upon signing up I added my card to the account. Today I woke up to an email notifying me that my account was charged 420 USD. I am a student of Greenwich University and I live on budget, I cannot afford to pay for the yearly subscription. Pls help me get a refund, I have send a message to the support team using my email. Thank you. 

Liz
Community Team
Forum|alt.badge.img+5
  • Liz
  • Tech Community Advocate
  • September 6, 2022

Hi @jayjay You’ll want to contact our billing team directly here, as they have access to your account and billing information. 😀

Life is a series of awkward moments separated by snacks.

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