Can someone please please help me cancel my subscription? I’ve just spend the last 15 minutes clicking on links that take my nowhere. This should be really easy!
Answered
Why is it so hard to cancel my subscription?!
Best answer by Mariana
Hi
In fact, it seems the link wasn't updated. Thanks to your feedback, I've shared that with the education team and they have just updated the link. You can check it now.
Here is also a video showing how you can do it: 
Let us know if this is helpful =)
+5Hi
You could also try clearing the cache on your browser to see if this helps, too.
+5Thanks!
+5
Sorry for the delay in replying, for some strange reason the system marked your comment as spam.
I agree with you, this should be a simple thing to do. We'll investigate what happens to that link and speak to product about making this as easy and frictionless as possible.
+5Hi
In fact, it seems the link wasn't updated. Thanks to your feedback, I've shared that with the education team and they have just updated the link. You can check it now.
Here is also a video showing how you can do it:
Let us know if this is helpful =)
Some feedback - it seems Typeform uses words ‘cancel’ and ‘downgrade’ interchangeably. To keep things consistent and clear for your audience, consider just using the word ‘cancel’. Downgrade does not mean the same thing. Also, it keeps your brand consistent across your platform. Choose one word and stick to it (preferably cancel) because nobody's brain has to burn too many calories trying to figure that one out :)
+5Hey
Thank you very much for sharing your feedback. I'll make sure to pass this on to the relevant team. Have a great day! =)
Nothing to see here!+5Glad this thread helped, 
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