Can someone please please help me cancel my subscription? I’ve just spend the last 15 minutes clicking on links that take my nowhere. This should be really easy!
Best answer by Mariana
View originalCan someone please please help me cancel my subscription? I’ve just spend the last 15 minutes clicking on links that take my nowhere. This should be really easy!
Best answer by Mariana
View originalHi
You could also try clearing the cache on your browser to see if this helps, too.
Thanks!
Sorry for the delay in replying, for some strange reason the system marked your comment as spam.
I agree with you, this should be a simple thing to do. We'll investigate what happens to that link and speak to product about making this as easy and frictionless as possible.
Hi
In fact, it seems the link wasn't updated. Thanks to your feedback, I've shared that with the education team and they have just updated the link. You can check it now.
Here is also a video showing how you can do it:
Let us know if this is helpful =)
Some feedback - it seems Typeform uses words ‘cancel’ and ‘downgrade’ interchangeably. To keep things consistent and clear for your audience, consider just using the word ‘cancel’. Downgrade does not mean the same thing. Also, it keeps your brand consistent across your platform. Choose one word and stick to it (preferably cancel) because nobody's brain has to burn too many calories trying to figure that one out :)
Hey
Thank you very much for sharing your feedback. I'll make sure to pass this on to the relevant team. Have a great day! =)
Edit: Just checked the rest of the thread and answered my own question! Nothing to see here!
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.