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Question

Bug when people answer the form


Hello,

I have a bug when people answer the form.

Sometimes the message "sorry, that didn't work" with a dog picture appears. For most people it works, But for some it appears for no reason.

Do you know how to fix this?

Thanks for your help.

Goodbye

2 replies

Mariana
Ex–Typefomer
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  • Ex–Typefomer
  • 679 replies
  • April 20, 2021

Hey @celine. Welcome to the Typeform Community :hugging:

 

We have no issues on our side and no other reports of issues so it seems this may be the respondents' browser or device. Are you able to reproduce the error? If so, can I ask you to please clear your cache and cookies and then restart the browser and try again? This usually fixes issues of this kind.

 

Let me know how it goes =)


Liz
Community Team
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  • Tech Community Advocate
  • 14840 replies
  • April 26, 2021

Hi @celine are you still experiencing this issue? :grinning: