Cannot reach a real person at typeform. Stuck. Frustrated. Ready to quit. | Community
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Cannot reach a real person at typeform. Stuck. Frustrated. Ready to quit.

B

I get emails from Tyepeform saying my payment is past due, but I can’t reply to those (no-reply) address. These bills are reflecting the wrong plan. I went in and donwgraded succesffully, still get the same wrong bill. Can’t reply for help. 

I use the chatbot and it offers human help, but immediately after doing so only offers me buttons, 100% of which go to a web form and not a person. 

About 24 hours from giving up. I have flexiquiz, surveymonkey, and don’t need to be treated this way when there are so many options. 

I am so sick of deceptive practices. A chat window that looks like live chat, but it’s a bot. A bot that says it will connect you to a human, but will not. An email letting you know there’s a problem, but no way to reply 

WT A F

    2 replies

    Liz
    Community Team
    Forum|alt.badge.img+5
    • Liz
    • Tech Community Advocate
    • 14892 replies
    • February 6, 2025

    Hi ​@bh2022 Thanks for stopping by the community. The support team is going to be your best help with any billing issues since they have direct access to your account and billing. 

    Our support team let me know that they received your email and responded to you. Could you let me know if you received that response? (It might be in spam, if you haven’t checked there!)

    Life is a series of awkward moments separated by snacks.
    B
    • bh2022
    • Author
    • Explorer
    • 2 replies
    • February 6, 2025

    I did, a full day later, receive a response. But it’s not very helpful, and is clearly going to take more time, possibly days but definitely hours, of back and forth messaging to resolve, whereas a chat would have resolved this in 5 minutes. 

    If you’re going to insist on slow emails for everything, why block me from replying to the very message that prompted me to need to reach out? It’s honestly a slap in the face to initiate the need from your end, then also block further communication. 

    I’ve replied to start the process. I have no idea when I’ll actually have this very simple problem actually resolved. 

     

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