QUESTION DROP-OFF RATE | Community
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QUESTION DROP-OFF RATE

  • February 10, 2022
  • 3 replies
  • 77 views
A

Hello, I don't understand, on the free version I had access to QUESTION DROP-OFF RATE.
Since I opted for the Basic version I no longer have access to this feature. I don't find this normal.

Best answer by Liz

Hi @AntoineLi Welcome to the community! It’s possible you were on a grandfathered version of our Free accounts, which did include this feature. You will need to have a Business plan in order to access the drop-off rates. You can read more about the plans and their features here. 

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    Liz
    Community Team
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    • Liz
    • Tech Community Advocate
    • 15035 replies
    • Answer
    • February 10, 2022

    Hi @AntoineLi Welcome to the community! It’s possible you were on a grandfathered version of our Free accounts, which did include this feature. You will need to have a Business plan in order to access the drop-off rates. You can read more about the plans and their features here. 

    Life is a series of awkward moments separated by snacks.
    Gabi Amaral
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    • Gabi Amaral
      Gabi Amaral
    A
    • AntoineLi
    • Author
    • Explorer
    • 2 replies
    • February 14, 2022

    I understand, but what I find illogical is to have benefited from this option and once I decide to take a basic plan and isn't available.

    Liz
    Community Team
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    • Liz
    • Tech Community Advocate
    • 15035 replies
    • February 14, 2022

    Hi @AntoineLi I can definitely share this feedback with our pricing team. I don’t have any other solutions for you that wouldn’t involve upgrade, but if you have any other questions, please let me know. 

    Life is a series of awkward moments separated by snacks.
    Gabi Amaral
    1 person likes this
    • Gabi Amaral
      Gabi Amaral

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