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I don't get the email notifications

  • February 16, 2022
  • 1 reply
  • 38 views
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Dear all,

 

somehow in the latest typeform I published I didn’t get any of the notifications although they're “on” and my colleague, who's supposed to receive them too, does get them.

I really got none of the 45 answers; my colleagues got them all.

 

Any idea? I checked the chat before about a similar subject, and my notifications are on, and my form is publishes :)

 

Thanks for any hint you may have!

Many greetings,

Hélène

Best answer by Liz

Hi @ProdMCO If you’ve published the changes to your form and the notifications are still not sending, it may be worth contacting our support team here. They can check the backend to see if the emails are getting blocked or bounced. 

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    sajid

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Liz
Community Team
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  • Liz
  • Tech Community Advocate
  • 15035 replies
  • Answer
  • February 17, 2022

Hi @ProdMCO If you’ve published the changes to your form and the notifications are still not sending, it may be worth contacting our support team here. They can check the backend to see if the emails are getting blocked or bounced. 

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