Hi, is it possible to integrate a “back-button” so that users can correct an answer they gave? This would be very helpful to decrease the bounce rate. Thanks!
Back button in Videoaks
Best answer by Dan_VA
Hi
This is a great idea and there is a way you can build this into your videoasks using the Logic feature!
When you’re building your videoasks you can add a Multiple Choice step wherever you think your respondents may want to navigate to the previous step (or any other step of your videoask).
By adding an option like “Go back” or “Start Over” to the list of options you give yourself the ability to set the logic for that choice to go to the previous step (or any step you specify).
You can read more about this technique in this help center article: https://www.videoask.com/help/how-it-works/4453680490772-can-i-add-a-back-button-to-my-videoask
As you’ve likely already suspected, this does require some forethought while you’re building your videoask and a back button can’t (currently) be added to any/all answer types. But this does work great when you combine Multiple Choice answer types at key points throughout your videoask to give your respondents more options.
Let me know what other questions you have about going ‘back’ or building your videoask in the best way for your respondents!
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