Welcome screen has black background. Why? | Community
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Question

Welcome screen has black background. Why?


TwoWithStu

Within my custom design theme I use a background image.  It flows through my entire typeform and appears as expected on the Welcome screen when I’m building out my typeform.   However, once published and previewed/embedded, the Welcome screen, and only the Welcome screen, drops the custom background image from my typeform.  Once a user begins my typeform every other page in the typeform then actually does have my custom background image from the theme.  I just can’t figure out why it drops and is replaced by flat black on the Welcome screen once published.  Can anyone help?

5 replies

Liz
Community Team
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  • 15018 replies
  • October 18, 2022

Hi @TwoWithStu Could you share the URL where you have the form embedded? Thanks!


TwoWithStu
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  • 2 replies
  • October 19, 2022

Yes, that makes sense.  Here’s the embedded typeform with the black initial background.

https://www.makethathouseyours.com/everything-but-credit

 


Liz
Community Team
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  • October 19, 2022

Huh, that is odd. Do you mind sending a screenshot of the builder, @TwoWithStu ?


TwoWithStu
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  • October 20, 2022

Yes, here’s a screen shot of how it looks in the builder with the background image working properly.  Thanks for your help.  Only upon embedding or previewing does it disappear.  Looks fine here so I don’t know how to address this.

 


Liz
Community Team
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  • Tech Community Advocate
  • 15018 replies
  • October 25, 2022

Hi @TwoWithStu I asked our support team about this, and they said to try to remove this image to see if that helps the issue. 

 

 

Let me know if it does, and then we can go from there!


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