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Form reload leads to duplicate submissions

  • Feb 28, 2022 10:54 PM UTC
  • 3 replies
  • 112 views

Hello,

Our respondents are getting a ‘reload’ message, which leads to people submitting twice.

I looked at this thread here, however I did edit the ending page and it hasn’t worked.  

Any ideas about how to solve this?

      3 replies

      Gabriel
      Ex–Typefomer
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      • Gabriel
      • Community Team
      • Mar 1, 2022 10:07 AM UTC

      Hello @GiuliaB perhaps you case is slightly different and therefore I created a new shiny topic for you. I’m sure the community will soon be able to assist. 

      In the meantime, would you mind sharing your form URL so we can have a look?

      Thanks

      "If you think you are too small to make a difference, try sleeping with a mosquito".
      Liz
      Ex–Typefomer
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      • Liz
      • Tech Community Advocate
      • Mar 8, 2022 4:47 PM UTC

      Hi @GiuliaB Were you able to figure out the issue? If not, send us the URL so we can take a look! :grinning:

      Life is a series of awkward moments separated by snacks.
      • GiuliaB
      • Author
      • Explorer
      • Mar 8, 2022 5:39 PM UTC

      @Liz Thanks for the check in. I only had trouble/complaints from one recipient. Perhaps the fix you recommended actually worked, but the issue caught that one guy because was actively using the survey at the time I amended the ending.

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