Form reload leads to duplicate submissions

  • 28 February 2022
  • 3 replies
  • 58 views
G

Hello,

Our respondents are getting a ‘reload’ message, which leads to people submitting twice.

I looked at this thread here, however I did edit the ending page and it hasn’t worked.  

Any ideas about how to solve this?

3 replies

Gabriel
Rank
Badge +5

Hello @GiuliaB perhaps you case is slightly different and therefore I created a new shiny topic for you. I’m sure the community will soon be able to assist. 

In the meantime, would you mind sharing your form URL so we can have a look?

Thanks

"If you think you are too small to make a difference, try sleeping with a mosquito".
Liz
Rank
Userlevel 7
Badge +5

Hi @GiuliaB Were you able to figure out the issue? If not, send us the URL so we can take a look! :grinning:

Life is a series of awkward moments separated by snacks.
G

@Liz Thanks for the check in. I only had trouble/complaints from one recipient. Perhaps the fix you recommended actually worked, but the issue caught that one guy because was actively using the survey at the time I amended the ending.

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