Form reload leads to duplicate submissions | Community
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Form reload leads to duplicate submissions

  • February 28, 2022
  • 3 replies
  • 67 views
G

Hello,

Our respondents are getting a ‘reload’ message, which leads to people submitting twice.

I looked at this thread here, however I did edit the ending page and it hasn’t worked.  

Any ideas about how to solve this?

    Grace
    N
    2 people like this
    • Grace
      Grace
    • N
      Nicholas kinyua

    3 replies

    Gabriel
    Ex–Typefomer
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    • Gabriel
    • Community Team
    • 857 replies
    • March 1, 2022

    Hello @GiuliaB perhaps you case is slightly different and therefore I created a new shiny topic for you. I’m sure the community will soon be able to assist. 

    In the meantime, would you mind sharing your form URL so we can have a look?

    Thanks

    "If you think you are too small to make a difference, try sleeping with a mosquito".
    Liz
    Community Team
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    • Liz
    • Tech Community Advocate
    • 15025 replies
    • March 8, 2022

    Hi @GiuliaB Were you able to figure out the issue? If not, send us the URL so we can take a look! :grinning:

    Life is a series of awkward moments separated by snacks.
    G
    • GiuliaB
    • Author
    • Explorer
    • 1 reply
    • March 8, 2022

    @Liz Thanks for the check in. I only had trouble/complaints from one recipient. Perhaps the fix you recommended actually worked, but the issue caught that one guy because was actively using the survey at the time I amended the ending.

    Reply


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