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Answered

Limit has not increased after upgrade

  • April 26, 2024
  • 1 reply
  • 25 views
J

I created two forms on the free plan not realising 10 response limit, so upgraded to the Basic 250 responses. But my two forms I had created are not allowing any more responses. How can i increase the response limit of my existing forms?

Best answer by Liz

Hi @Juls_forms Thanks for stopping by the community. I’m afraid we don’t have access to your account, and thus, your billing information, so it would be best to contact our billing team directly here. They’ll be able to see your billing information and confirm that the account has been upgraded. 

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Liz
Community Team
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  • Liz
  • Tech Community Advocate
  • 15012 replies
  • Answer
  • April 26, 2024

Hi @Juls_forms Thanks for stopping by the community. I’m afraid we don’t have access to your account, and thus, your billing information, so it would be best to contact our billing team directly here. They’ll be able to see your billing information and confirm that the account has been upgraded. 

Life is a series of awkward moments separated by snacks.

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