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Meta Image Preview Not showing when sharing link in Whatsapp messenger

  • April 10, 2022
  • 8 replies
  • 5417 views
K

Hi, 

 

I’m on a PLUS plan. What could possibly be the reason why the meta image is not being previewed when the link is being shared, particularly in messenger platforms like whatsapp?

Thanks for the response.

Best answer by Liz

Hi @kristinehao08 Thanks for stopping by the community. Have you first updated the meta information using the steps here? 

If so, it can take some time for messaging apps to note the meta information. You can also refresh the information by using the debugger tool here. 

Gabi Amaral

8 replies

Liz
Ex–Typefomer
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  • Liz
  • Tech Community Advocate
  • Answer
  • April 11, 2022

Hi @kristinehao08 Thanks for stopping by the community. Have you first updated the meta information using the steps here? 

If so, it can take some time for messaging apps to note the meta information. You can also refresh the information by using the debugger tool here. 

Life is a series of awkward moments separated by snacks.
Gabi Amaral
Gabi Amaral
Ex–Typefomer
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  • Gabi Amaral
  • Ex–Typefomer
  • April 22, 2022

Hello @kristinehao08! Were you able to update the meta information? Don't forget to let us know if you could solve this issue! Hoping you did! 

Everyone you meet is fighting a battle you know nothing about. Be kind. Always. =)
Z
  • ZGA
  • Navigating the Land
  • November 3, 2022

Hello,

Despite multiple attempts, the thumbnail image of the questionnaire does not display on Whatsapp. 
On Facebook and Linkedin, it works without problem. 

Do you know why Whatsapp does not display the image? 

Thanks for your help. 

Have a nice day

Grace
Liz
Ex–Typefomer
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  • Liz
  • Tech Community Advocate
  • November 3, 2022

Hi @ZGA Whatsapp doesn’t have a specific debugger tool like Facebook does, but I would first try the Facebook one. If that doesn’t work, possibly this solution may. 

Life is a series of awkward moments separated by snacks.
Z
Z
  • ZGA
  • Navigating the Land
  • November 3, 2022

Hi @Liz. Many thanks. I will try give it a try. 

Liz
Ex–Typefomer
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  • Liz
  • Tech Community Advocate
  • November 3, 2022

Let us know how it goes, @ZGA !

Life is a series of awkward moments separated by snacks.
L
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  • Leora
  • Explorer
  • January 24, 2023

Hi,

 

Sending the form on WhatsApp, sometimes it shoes the form name (like I wish it to do), but sometimes it doesn’t and instead it shows my username and no “black” Typeform preview, sometimes it shows an old name of the form, that I’ve already changed and I don’t want to be seen!!!!

 

I really want and need unity and proffessionality in this thing, I can’t have each link look different… What do I do?

 

P.S. - I have a feeling that the link I copy from the “Share” section and the link I copy from the “Publish” section don’t look the same on the preview. But sometimes the very same link looks different on whatsapp… What do I do?…. 

 

I attach a screenshot here 

 

Thank you!!! :)

 

 

Liz
Ex–Typefomer
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  • Liz
  • Tech Community Advocate
  • January 25, 2023

Hi @Leora I’ve added your post here where we have an existing discussion about this. 😀

Life is a series of awkward moments separated by snacks.

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