Skip to main content
Answered

Picture choice question embedded in email isn't properly shown in email

  • May 17, 2021 12:27 PM UTC
  • 5 replies
  • 174 views

Hi,

I tried to embed a picture choice question in an email, but it doesn't show the pictures correctly. It seems to be something not working in TF according to my Tech colleague. Could someone help me figure out wat's going wrong?

 

How it's shown in TF:

 

How it's shown in email:

 

Best answer by Renee

We already figured out how to solve it, thanks!

View original

5 replies

john.desborough
Forum|alt.badge.img+6
  • Certified Partner & Champion
  • May 17, 2021 12:28 PM UTC

@Renee - what email platform are you using to send your message?

there are some restrictions that are outlined in this article: https://help.typeform.com/hc/en-us/articles/360029664091-Launch-your-typeform-from-an-email

 

des


  • Author
  • Explorer
  • May 17, 2021 12:34 PM UTC

We send emails from our own backend which is created by our own Tech team, but it's linked to Mailgun. And since the rest of the email is working like it should, I'm wondering why the icons aren't displayed.


Liz
Ex–Typefomer
Forum|alt.badge.img+5
  • Tech Community Advocate
  • May 17, 2021 10:20 PM UTC

Hi @Renee Do you mind sharing a screenshot of how you’re adding the code to the emails? Thanks in advance!


  • Author
  • Explorer
  • Answer
  • May 18, 2021 9:12 AM UTC

We already figured out how to solve it, thanks!


Liz
Ex–Typefomer
Forum|alt.badge.img+5
  • Tech Community Advocate
  • May 19, 2021 4:27 PM UTC

Ah great, glad to hear, @Renee ! If you don’t mind sharing how you solved it, that would be handy for anyone else that may have the same issue!