Picture choice question embedded in email isn't properly shown in email


I tried to embed a picture choice question in an email, but it doesn't show the pictures correctly. It seems to be something not working in TF according to my Tech colleague. Could someone help me figure out wat's going wrong?


How it's shown in TF:


How it's shown in email:



Best answer by Renee 18 May 2021, 11:12

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Userlevel 7
Badge +6

@Renee - what email platform are you using to send your message?

there are some restrictions that are outlined in this article:



We send emails from our own backend which is created by our own Tech team, but it's linked to Mailgun. And since the rest of the email is working like it should, I'm wondering why the icons aren't displayed.

Userlevel 7
Badge +5

Hi @Renee Do you mind sharing a screenshot of how you’re adding the code to the emails? Thanks in advance!

We already figured out how to solve it, thanks!

Userlevel 7
Badge +5

Ah great, glad to hear, @Renee ! If you don’t mind sharing how you solved it, that would be handy for anyone else that may have the same issue!