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Pop up doesn't respond on mobile

  • 29 November 2021
  • 3 replies
  • 24 views

Userlevel 2
Badge +1

Hello,

I have installed the pop up here https://c-moins-cher.com/c-moins-cher-com-cest-qui/ to test it. It works well on desktop, but not on mobile.

From my mobile, an updated Android, nothing happens when I click on an answer, the form doesn’t move to the next step.

Here is the code :

<div data-tf-popover="fSAPYiON" data-tf-custom-icon="https://images.typeform.com/images/CJfiaueBQrkV" data-tf-open="time" data-tf-open-value="3000" data-tf-auto-close data-tf-button-color="#FED700" data-tf-button-text="Launch me" style="all:unset;"></div><script src="//embed.typeform.com/next/embed.js"></script>

Can any one try on mobile and let me know what is wrong ?

 

Thanks in advanced.

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Best answer by FPBB 30 November 2021, 03:01

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3 replies

Userlevel 7
Badge +5

Bonjour @FPBB ! Welcome to the community. I gave the page a test on my iPhone, which worked for me. 

Which Android device and browser are you testing on? I can then give it a test there as well. 

Userlevel 2
Badge +1

Hello @Liz, I have tried again and it’s now working fine on a chrome private browser. I guess the server had to cache the popup or something like this. Thansk for assisting :beers: .

Userlevel 7
Badge +5

Yay! Glad to hear it’s working, @FPBB . Let us know if we can help with anything else!

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