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"Sorry you can’t access this typeform until the creator says so"


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35 replies

Discopjot
  • Explorer
  • December 22, 2022

I believe I have worked out why this is happening.

 

When you create a form, and proceed to Sharing, without first publishing, this error occurs. Unfortunately, i’ve not found a way to fix, once you have gone to sharing first. 

 

Only solve is to delete the form and start again. 

 

MD


OK, Thanks.

And: This is what obviously triggered the bug in my case. I proceeded to the share unpublished.

Good to know: Publish first. Then share.

 

Pete

 


  • Navigating the Land
  • December 22, 2022

You’re Welcome. 

 


Liz
Ex–Typefomer
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  • Tech Community Advocate
  • December 22, 2022

Hi @Discopjot Definitely reach out to our support team here, as they can log into your account and see what’s happening with the form. 


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Hey @Discopjot @SaaSMouth - I’m the product manager working on this area and doing some digging.

I’m struggling to replicate the error here, even when I share and embed before publishing. Is this something you’re still running into?

 

Thanks, Dan


  • Navigating the Land
  • January 26, 2023

The problem isn’t with share and embed before publishing.

The problem is with embedding a duplicated form:
 

 

I tested on our platform https://www.podhash.com/ which was built on Node.js & Next.js - maybe it’s a technical issue.


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Hey @MaxPodhash - have you got any more details to share? I’ve also been testing embedding a duplicated form and can’t see any reason you’d be running into a problem.

 

I can’t see why your tech stack would interfere w/ a duplicate form being embedded.


  • Navigating the Land
  • March 7, 2023

I recently started using Typeform to create a survey. After obtaining the embed link, I tried to post it on Squarespace but received the error message that this thread is about. Upon reading this thread, I discovered that publishing the form was necessary, which I promptly did. However, the error persisted. To resolve the issue, I deleted the original form, created a new one, published it first, and then embedded it. Fortunately, this approach worked perfectly.

Thank you @SaaSMouth !


Liz
Ex–Typefomer
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  • Tech Community Advocate
  • March 8, 2023

Happy to hear that worked, @Konrandah ! Thanks for letting us know. 😀


  • Navigating the Land
  • October 21, 2026

3 years after, this issue has not been resolved. Trying to duplicate a form, and getting "Sorry you can’t access this typeform until the creator says so" on the embeded form. Only option is to recreate it. Tried everything.  


Laura Marco
Community Team
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Hi ​@Greg Pin ! I hope you are doing well. This is Laura from the support team at Typeform. 

When you duplicate a form, it isn't automatically published or open to the public. You must click the “Share” button on the duplicate to publish it. If it isn't published, you'll see the message, “Sorry, you can’t access this typeform until the creator says so.”

If you keep having issues with this, please contact the support team: How to contact the Support Team (Please share all the necessary URLs in your message for support for us to investigate. Thanks!)