Answered

Unable to open the typeform

  • 21 July 2021
  • 3 replies
  • 29 views
A

I had shared one of the typeforms with our customer. It seemed to have worked fine upto last week. 
But as of this week, they are getting the error -
 

What could be the reason? It opens on my end perfect.

icon

Best answer by Liz 22 July 2021, 16:54

View original

3 replies

Liz
Rank
Userlevel 7
Badge +5

Hi @almabase Thanks for stopping by the community! What is the URL you’re sharing? It should look something like this: 

yoursubdomain.typeform.com/to/dsadjl

Life is a series of awkward moments separated by snacks.
A

Hi @Liz , Yes that’s how the URL looks.
It is something like almabase.typeform.com/to/qwert.

We have been using it for a while now. We are asking the customer to check the network security set up on their end.

Probably that could be causing that but we haven’t heard back.

Liz
Rank
Userlevel 7
Badge +5

Hi @almabase Hm, I think you might be missing part of the URL. If you haven’t already, I’d follow the steps below to copy/paste the URL from the builder directly, which then shouldn’t cause that issue!

 

Life is a series of awkward moments separated by snacks.

Reply


Still need help?

Don't be shy and ask the community.

Ask your question here!
Community T&Cs