UTM Tracking codes on embedded conversational forms

  • 3 March 2021
  • 1 reply

I know that there’s the ability to embed utm codes on regular embedded forms but I noticed that if you go for the “Conversational” option and then get the embed code, there’s no option to add utm tracking when you click on the “advanced” as you would with other embedded forms. Anyone know if this is just a missing feature or if there’s a work around to adding tracking to conversational forms. 


Best answer by Liz 5 March 2021, 21:07

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Hi @DomPivot - thanks for asking! 

While hidden fields in embedded conversations isn’t officially supported yet, we do have a workaround! :grinning:

First, be sure that the hidden fields are added on your form. Then, you’ll manually add the hidden fields to your embed code like this: 



    style=“height: 400px; width: 100%;”






You’ll add the data-cui-hidden-[name_of_your_hidden_field] as part of the embed code. Then, it works like our regular embeds. 


Let me know if you have any troubles setting that up.