Hi! I made a poll earlier this afternoon (Oct. 6, 2021) for my bridal party to gather schedule info so we can plan a zoom. I sent it out and received most of my responses, but just a few hours later I was told by the remaining people that the poll is closed. I went into settings which shows “Your typeform is open to new responses.” So it should still be open!
Can anyone help? Thanks!
Best answer by john.desborough
if you go to your settings by clicking on your ‘avatar’ in the upper right hand corner, and choose plan & bililng, it will show you how many responses you have had vs the limit on your plan - see example below
in your typeform workspace for the form in question, you can click on the Responses tab to see how many responses you have had to this survey - unfortunately, if you have tested the form live before sending out to others, those responses during your testing period will also count…
+6if you are on a FREE plan, you will be limited to the number of responses you can get to your typeform in a month. If you hit the limit, it will stop accepting new submissions.
if you can check and verify, then we might be able to look for other solutions..
cheers
des
Thanks Des! I didn’t realize that :) I do have a free account, and I sent it to 12 people. Is that over the limit? If I copy the responses and delete the ones I already have, would that potentially re-open it?
+6if you go to your settings by clicking on your ‘avatar’ in the upper right hand corner, and choose plan & bililng, it will show you how many responses you have had vs the limit on your plan - see example below
in your typeform workspace for the form in question, you can click on the Responses tab to see how many responses you have had to this survey - unfortunately, if you have tested the form live before sending out to others, those responses during your testing period will also count…
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