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Widget on Wordpress site is showing blank


Ally Ryde

I have a videoask widget on my wordpress page. The widget shows fine, but when you click on it, it opens only a blank page, n way to ask a question or create a video. 

 

Any one else have this problem?

 

Thanks

Best answer by Grace

Hi @mangakakalot I don’t see a videoask embed on that page? Do you have the widget positioned somewhere already? 

There’s been a big discussion around how we can support these plugin issues with Wordpress. It’s very difficult as the VideoAsk code works, so it’s not an issue with the widget, it just doesn’t always play well with ever plugin 😅 At the moment we don’t have the capabilities to make adaptations for the plugins, but perhaps this is something we can look into in the future and work more closely with Wordpress to optimize videoask embeds. I have added it to the feature request board so the team will keep it in mind for future development.

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19 replies

Liz
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  • January 13, 2023

Hi @Ally Ryde Could you send the URL where you have it embedded so we can take a look? Thanks!


Ally Ryde
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  • January 16, 2023

Hi, yes, great point… www.allyryde.com/cbb

 

Thanks


Grace
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  • January 17, 2023

Ooh thanks for sharing the link @Ally Ryde! that seems a little strange, did you embed the widget as per these instructions or did you make any changes to the code? 


Liz
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  • January 20, 2023

@Ally Ryde Are you still experiencing issues with the embed? Let us know if you still need some help!


Ally Ryde
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  • January 23, 2023

Hello. Yes, I followed the instructions. No, I didn't alter the code. Just copy and paste. I think it may be an issue with WProcket (WP plugin). I am troubleshooting. If there is any help you can provide, that would be great. Thanks 


Grace
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  • January 23, 2023

Hi @Ally Ryde thanks for the update, that was going to be my next question whether you had any plugins! Let me check with the team and see if anyone has any experience with this.

@andrew_videoask have you seen something like this before?


Grace
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  • January 23, 2023

Hey @Ally Ryde looks like the widget is loading now, did you disable the plugin or make another change?


Ally Ryde
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  • January 23, 2023

Hi, I have turned off some of the optimization options for WP rocket (the plugin), but ultimately I would like to run that plugin as it is a site speed optimization plugin. If anyone in VideoAsk or Typeform has insight into how these things might play well together, that would be appreciated. Thanks

 


Grace
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  • January 23, 2023

Hey @Ally Ryde I’ve been chatting with @andrew_videoask about this, we think some plugins may create an extra iframe around the embed which mean camera and mic permissions can’t be accessed. I’m not sure how this can be avoided but will keep digging and let you know if we find any examples of using the two together


  • Navigating the Land
  • 2 replies
  • January 29, 2023

Facing same issue with my wordpress page please guide me how i can fix it??


Ally Ryde
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  • January 30, 2023

Thank you. @Christopher3 I disabled some setting on my WP Rocket plugin and it seems to be working. Thing is, I want to be able ot run WP rocket to keep my site fast, so, this is only a temporary workaround. I am still looking for a solution as well. 


Grace
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  • January 30, 2023

Hey @Christopher3 @Ally Ryde so far I haven’t found a solution but I will keep you posted here if I do


Grace
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  • January 31, 2023

Hey @Christopher3 and @Ally Ryde I’ve been chatting to some of the team about this, one thought was to check that the plugins are up to date as this can sometimes cause issues when using them alongside other tools/embeds. 

Let me know if this makes a difference, if not I’ll keep digging!


Grace
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  • February 9, 2023

Hey @Ally Ryde we’re still looking at this one and are wondering if you could let us know which plug in you were using so we can do some testing? 


  • Navigating the Land
  • 2 replies
  • February 10, 2023
Ally Ryde wrote:

Thank you. @Christopher3 I disabled some setting on my WP Rocket plugin and it seems to be working. Thing is, I want to be able ot run WP rocket to keep my site fast, so, this is only a temporary workaround. I am still looking for a solution as well. 

This is my wordpress page url you can check https://minecraftapk.club/


00000000000000000nancyjane7365

I am facing same issue with my wordpress page https://iconnecttechnologies.com/    


Grace
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  • February 10, 2023

Thanks everyone, we’ll need to do some testing but will try to see if there’s a solution for using the widget with the plugin 🙏


  • Navigating the Land
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  • May 30, 2023

This is my Wordpress site URL MangaKakalot could you please check it.


Grace
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  • Answer
  • May 31, 2023

Hi @mangakakalot I don’t see a videoask embed on that page? Do you have the widget positioned somewhere already? 

There’s been a big discussion around how we can support these plugin issues with Wordpress. It’s very difficult as the VideoAsk code works, so it’s not an issue with the widget, it just doesn’t always play well with ever plugin 😅 At the moment we don’t have the capabilities to make adaptations for the plugins, but perhaps this is something we can look into in the future and work more closely with Wordpress to optimize videoask embeds. I have added it to the feature request board so the team will keep it in mind for future development.


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