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Answered

Widget on Wordpress site is showing blank

  • Jan 13, 2023 3:23 PM UTC
  • 19 replies
  • 421 views
Ally Ryde

I have a videoask widget on my wordpress page. The widget shows fine, but when you click on it, it opens only a blank page, n way to ask a question or create a video. 

 

Any one else have this problem?

 

Thanks

Best answer by Grace

Hi @mangakakalot I don’t see a videoask embed on that page? Do you have the widget positioned somewhere already? 

There’s been a big discussion around how we can support these plugin issues with Wordpress. It’s very difficult as the VideoAsk code works, so it’s not an issue with the widget, it just doesn’t always play well with ever plugin 😅 At the moment we don’t have the capabilities to make adaptations for the plugins, but perhaps this is something we can look into in the future and work more closely with Wordpress to optimize videoask embeds. I have added it to the feature request board so the team will keep it in mind for future development.

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19 replies

Liz
Ex–Typefomer
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  • Liz
  • Tech Community Advocate
  • Jan 13, 2023 8:13 PM UTC

Hi @Ally Ryde Could you send the URL where you have it embedded so we can take a look? Thanks!

Life is a series of awkward moments separated by snacks.
    Ally Ryde
    • Ally Ryde
    • Author
    • Explorer
    • Jan 16, 2023 10:39 PM UTC

    Hi, yes, great point… www.allyryde.com/cbb

     

    Thanks

      Grace
      Community Team
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      • Grace
      • Community Advocate
      • Jan 17, 2023 2:00 PM UTC

      Ooh thanks for sharing the link @Ally Ryde! that seems a little strange, did you embed the widget as per these instructions or did you make any changes to the code? 

      If cauliflower can become pizza, you my friend can do anything
        Liz
        Ex–Typefomer
        Forum|alt.badge.img+5
        • Liz
        • Tech Community Advocate
        • Jan 20, 2023 4:34 PM UTC

        @Ally Ryde Are you still experiencing issues with the embed? Let us know if you still need some help!

        Life is a series of awkward moments separated by snacks.
        Ally Ryde
        • Ally Ryde
        • Author
        • Explorer
        • Jan 23, 2023 7:53 AM UTC

        Hello. Yes, I followed the instructions. No, I didn't alter the code. Just copy and paste. I think it may be an issue with WProcket (WP plugin). I am troubleshooting. If there is any help you can provide, that would be great. Thanks 

          Grace
          Community Team
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          • Grace
          • Community Advocate
          • Jan 23, 2023 9:19 AM UTC

          Hi @Ally Ryde thanks for the update, that was going to be my next question whether you had any plugins! Let me check with the team and see if anyone has any experience with this.

          @andrew_videoask have you seen something like this before?

          If cauliflower can become pizza, you my friend can do anything
          Grace
          Community Team
          Forum|alt.badge.img+5
          • Grace
          • Community Advocate
          • Jan 23, 2023 9:30 AM UTC

          Hey @Ally Ryde looks like the widget is loading now, did you disable the plugin or make another change?

          If cauliflower can become pizza, you my friend can do anything
          Ally Ryde
          • Ally Ryde
          • Author
          • Explorer
          • Jan 23, 2023 10:03 AM UTC

          Hi, I have turned off some of the optimization options for WP rocket (the plugin), but ultimately I would like to run that plugin as it is a site speed optimization plugin. If anyone in VideoAsk or Typeform has insight into how these things might play well together, that would be appreciated. Thanks

           

            Grace
            Community Team
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            • Grace
            • Community Advocate
            • Jan 23, 2023 2:13 PM UTC

            Hey @Ally Ryde I’ve been chatting with @andrew_videoask about this, we think some plugins may create an extra iframe around the embed which mean camera and mic permissions can’t be accessed. I’m not sure how this can be avoided but will keep digging and let you know if we find any examples of using the two together

            If cauliflower can become pizza, you my friend can do anything
              • Christopher3
              • Navigating the Land
              • Jan 29, 2023 9:13 AM UTC

              Facing same issue with my wordpress page please guide me how i can fix it??

              Ally Ryde
              • Ally Ryde
              • Author
              • Explorer
              • Jan 30, 2023 12:24 PM UTC

              Thank you. @Christopher3 I disabled some setting on my WP Rocket plugin and it seems to be working. Thing is, I want to be able ot run WP rocket to keep my site fast, so, this is only a temporary workaround. I am still looking for a solution as well. 

              Grace
              Community Team
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              • Grace
              • Community Advocate
              • Jan 30, 2023 1:06 PM UTC

              Hey @Christopher3 @Ally Ryde so far I haven’t found a solution but I will keep you posted here if I do

              If cauliflower can become pizza, you my friend can do anything
              Grace
              Community Team
              Forum|alt.badge.img+5
              • Grace
              • Community Advocate
              • Jan 31, 2023 8:55 AM UTC

              Hey @Christopher3 and @Ally Ryde I’ve been chatting to some of the team about this, one thought was to check that the plugins are up to date as this can sometimes cause issues when using them alongside other tools/embeds. 

              Let me know if this makes a difference, if not I’ll keep digging!

              If cauliflower can become pizza, you my friend can do anything
              Grace
              Community Team
              Forum|alt.badge.img+5
              • Grace
              • Community Advocate
              • Feb 9, 2023 3:54 PM UTC

              Hey @Ally Ryde we’re still looking at this one and are wondering if you could let us know which plug in you were using so we can do some testing? 

              If cauliflower can become pizza, you my friend can do anything
              • Christopher3
              • Navigating the Land
              • Feb 10, 2023 9:51 AM UTC

              Thank you. @Christopher3 I disabled some setting on my WP Rocket plugin and it seems to be working. Thing is, I want to be able ot run WP rocket to keep my site fast, so, this is only a temporary workaround. I am still looking for a solution as well. 

              This is my wordpress page url you can check https://minecraftapk.club/

              00000000000000000nancyjane7365

              I am facing same issue with my wordpress page https://iconnecttechnologies.com/    

                Grace
                Community Team
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                • Grace
                • Community Advocate
                • Feb 10, 2023 11:17 AM UTC

                Thanks everyone, we’ll need to do some testing but will try to see if there’s a solution for using the widget with the plugin 🙏

                If cauliflower can become pizza, you my friend can do anything
                  • mangakakalot
                  • Navigating the Land
                  • May 30, 2023 4:16 PM UTC

                  This is my Wordpress site URL MangaKakalot could you please check it.

                  Grace
                  Community Team
                  Forum|alt.badge.img+5
                  • Grace
                  • Community Advocate
                  • Answer
                  • May 31, 2023 7:48 AM UTC

                  Hi @mangakakalot I don’t see a videoask embed on that page? Do you have the widget positioned somewhere already? 

                  There’s been a big discussion around how we can support these plugin issues with Wordpress. It’s very difficult as the VideoAsk code works, so it’s not an issue with the widget, it just doesn’t always play well with ever plugin 😅 At the moment we don’t have the capabilities to make adaptations for the plugins, but perhaps this is something we can look into in the future and work more closely with Wordpress to optimize videoask embeds. I have added it to the feature request board so the team will keep it in mind for future development.

                  If cauliflower can become pizza, you my friend can do anything

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