Answered

Email keeps going to SPAM

  • 6 September 2022
  • 2 replies
  • 82 views
W
Userlevel 2
Badge

Hi, Is there a way for my customers (future customers) to receive emails directly to their personal inbox? Currently, all of my initial emails are going to their SPAM folder. How can I fix this?

icon

Best answer by john.desborough 7 September 2022, 00:22

View original

2 replies

Liz
Rank
Userlevel 7
Badge +5

Hi @Wegs I’m afraid we have no control over what inbox the notification emails are sent to, but you could ask your respondent to mark the email address as safe so that if they receive another notification email, it goes directly to their inbox. 

Life is a series of awkward moments separated by snacks.
john.desborough
Userlevel 7
Badge +6

@Wegs - if you are referring to your follow up emails from your ESP/CRM after the typeform is submitted, then you should look at an email marketing expert’s ‘training’ on how to get out of spam.. 

if this is the case, then I would look at someone like Ian Stanley’s materials. 

 

des

If your third coffee of the day is not helping you with your Typeform, maybe we can help you find your answers...

Reply


Still need help?

Don't be shy and ask the community.

Ask your question here!
Community T&Cs