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Floating ok button

  • 27 August 2021
  • 8 replies
  • 151 views

Is there a way to remove the floating “ok” button that pops up over a multiple choice question whose responses don’t fit entirely on a mobile screen? The button is distracting. I think people know that they need to scroll down. If they select an answer it will take them to the next question anyway. If this isn’t possible it should be a new feature.

Thank you.

 

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Best answer by Liz 3 September 2021, 21:50

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Userlevel 7
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Hi @Jack Thanks for stopping by the community! :) 

I believe this is normal behavior, but would you mind sending a screenshot/video of what you’re seeing? I just want to be sure we’re referencing the same thing! If you could also send the URL of the form, that’d be handy. 

Thanks for responding! The URL is: https://jlyndonfinancial.typeform.com/risktolerance

See screenshots below. I love everything about Typeform except for 2 things, which I wish could be addressed in settings:

  1. I would like to be able to use settings to turn off the floating “ok” button pictured below. It doesn’t seem like it is needed (especially since you can proceed to the next question by selecting a response without really having to touch “ok” to begin with) and I feel it is distracting.
  2. The action where you swipe up or down on the screen and you are taken the next (or previous) question is unexpected in my opinion, as I was surprised by it at first. I fear a user may accidentally skip a question and become confused, or think there is a malfunction. I’d like the ability turn this feature off as well. 

Other than these 2 minor things, the service is wonderful.

Thanks!

 

Jack

 

 

Userlevel 7
Badge +5

Hi @Jack Thank you! I noticed the same thing, and I contacted our support team to ask if this is expected behavior, which it is. Though, I know this isn’t exactly the most user-friendly behavior, so I’ve shared this feedback with our product team. 

If you have any other questions or suggestions, please let me know!

Userlevel 7
Badge +5

Hi @Jack Apologies for the delay on this! I can confirm that this is expected behavior, but I’ll share this feedback with our product team. If you have any other questions or suggestions, please let me know!

I found that if you minimize the question length and maybe not have a description, especially a lengthy one, that it tends to remove the ok button even if the available answers are longer.

Userlevel 7
Badge +5

Thanks for sharing that tip, @Jaimz Hodge ! :grinning:

Another vote for these two issues to be fixed, please! I believe the floating OK button is something to do with the way fixed positioning works in Safari (i.e. it doesn’t work very well). It would be good to remove the floating OK message until this can be implemented properly—it just looks bad at the moment.

It’s also very easy to accidentally swipe up and down on the screen. Both these issues take the polish off the UX for Typeform on mobile, which is otherwise very good.

Userlevel 7
Badge +5

Thanks @jaygeorge ! If we have any updates on this, we’ll post them here. :grinning:

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