I used to access the JSONs via the ‘request your data’ button in the accounts section. But it doesn’t work anymore. They used to email the data in a zip within a few minutes, sometimes a couple of hours. I have requested these since Thursday, but have not received anything. Does anybody have the same problem, or is this only on my account? It’s creating a huge problem for us. Thank you for any input!
Answered
the 'request your data' button doesn't work - anybody has the same problem?
Best answer by picsoung
Hi
We do offer APIs to help you retrieve both the list of your forms and their structure as well as the responses collected.
You should not rely on the “get my data” JSON flow for that. It might not be immediate and is definitively not meant to be used this way.
The API will be more reliable than an email containing a zip, that you need to unzip, and parse.
The API is free to use on any plan.
I imagine the JSON structure to be very similar to the one you got in a dump, so it should be an easy transition.
Let me know if you need help
Best,
Nicolas
Reply
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.