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Problème de Paiement

  • December 16, 2021
  • 1 reply
  • 70 views
L

Bonjour, impossible de réaliser un paiement. Je souhaite souscrire à une offre mais ça m’indique le message suivant “Argh! Something went wrong.” ?

J’ai tout essayé : j’ai mis 2 CB différentes, 2 adresses de facturations différentes mais rien ne fonctionne. 

Merci pour votre aide.

 

----- Google Translation -----

 

Hello, cannot make a payment. I would like to subscribe to an offer but it shows me the following message “Argh! Something went wrong. ” ?

I have tried everything: I have put 2 different credit cards, 2 different billing addresses, but nothing works.

Thanks for your help.

 

Best answer by Liz

Bonjour, @lauraformationsstfrance ! Thanks for stopping by the community. The language of the community is English, so I hope you don’t mind my response. :grinning:

I would suggest contacting our billing team directly for this, as they can look in our payment system to get more information on the error. If you haven’t already, they can be contacted from your account email here. 

If you have any questions in the meantime, please let us know!

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    Liz
    Community Team
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    • Liz
    • Tech Community Advocate
    • 15035 replies
    • Answer
    • December 16, 2021

    Bonjour, @lauraformationsstfrance ! Thanks for stopping by the community. The language of the community is English, so I hope you don’t mind my response. :grinning:

    I would suggest contacting our billing team directly for this, as they can look in our payment system to get more information on the error. If you haven’t already, they can be contacted from your account email here. 

    If you have any questions in the meantime, please let us know!

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    L
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