Hi,
I have a cancellation form, where I want a user who cancels for the first time to be showed a question. However, after submitting the cancellation once and then coming back at a future time to cancel for a second time, I’d like for a question in the sequence not to show to them.
Is there a way to prevent the question from showing the second time they cancel? Perhaps, this can be done by looking at their email and if it’s a duplicate of an old submission then remove a question from being displayed in the sequence.
Thanks!
Answered
Remove a question from showing on second time a user submits the form
Best answer by Liz
Hi
How are you sending the respondent to your form? Do you have the form within a website or app? If so, you could try passing a hidden field into the form, and then set a logic jump to show a question accordingly. For example, you could pass a value in a hidden field that states this is the second cancellation, and then show a different question if that value is present in the hidden field.
This article here can walk you through setting logic jumps based on hidden fields.
1 person likes this
+5Hi
How are you sending the respondent to your form? Do you have the form within a website or app? If so, you could try passing a hidden field into the form, and then set a logic jump to show a question accordingly. For example, you could pass a value in a hidden field that states this is the second cancellation, and then show a different question if that value is present in the hidden field.
This article here can walk you through setting logic jumps based on hidden fields.
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