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Changing email account not working

  • August 30, 2021
  • 1 reply
  • 30 views

Hello, 

I’m trying to change my email account. I receive the message in the new email account : 

 

However, when I click on it, nothing changes, I still got the message :

 

 

What can I do?

 

Thanks

Best answer by Liz

Hi @fxf Thanks for stopping by the community! I hope you’re having a great Monday (besides the email issue). :grinning:

I would suggest reaching out to our support team directly so they can access your account and re-send any activation emails if they aren’t sending correctly. You can contact them from the email on your account here

If you have any questions in the meantime, please let me know!

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Liz
Community Team
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  • Tech Community Advocate
  • 15035 replies
  • Answer
  • August 30, 2021

Hi @fxf Thanks for stopping by the community! I hope you’re having a great Monday (besides the email issue). :grinning:

I would suggest reaching out to our support team directly so they can access your account and re-send any activation emails if they aren’t sending correctly. You can contact them from the email on your account here

If you have any questions in the meantime, please let me know!


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