I've upgraded to Premium but still can't add users to a workspace...? | Community
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I've upgraded to Premium but still can't add users to a workspace...?

M

Hello, 

I updated my plan to premium so I can add members to my workspace, but despite logging in and out, clearing cookies, etc…, I still see the request to upgrade when I try to add users. 

 

Any ideas? I’ve filed a ticket but have not heard back and this is a borderline urgent issue for a project.

Best answer by Liz

Hi @Monica Rysavy Thanks for stopping by the community! To add users to a workspace, you’ll want to purchase seats for those users on the Premium plan. You can learn a bit more about this here, but if you’ve purchased seats and are still having troubles adding people, please let me know!

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    Liz
    Community Team
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    • Liz
    • Tech Community Advocate
    • April 9, 2021

    Hi @Monica Rysavy Thanks for stopping by the community! To add users to a workspace, you’ll want to purchase seats for those users on the Premium plan. You can learn a bit more about this here, but if you’ve purchased seats and are still having troubles adding people, please let me know!

    Life is a series of awkward moments separated by snacks.
    M

    Thanks for your help. I’m wondering if I need a billing person to refund me? I upgraded to a premium plan yesterday, but only one member, so now it looks like I need to upgrade to a 3 person plan. Is there way for me to communicate directly with someone from billing?

    Liz
    Community Team
    Forum|alt.badge.img+5
    • Liz
    • Tech Community Advocate
    • April 12, 2021

    Hi @Monica Rysavy you can contact our billing team directly here when choosing the “Billing” option. You’ll want to be sure to enter your account email for the fastest response!

    Life is a series of awkward moments separated by snacks.
    john.desborough
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    • john.desborough
      john.desborough

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