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Unable to Access Account via Google Chrome

TiffanyM
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Hello!  For the past two days, I have not been able to login to my account via Google Chrome browser. 

 

I receive the following error message:

 

This XML file does not appear to have any style information associated with it. The document tree is shown below.

<Error>

<Code>RequestHeaderSectionTooLarge</Code>

<Message>Your request header section exceeds the maximum allowed size.</Message>

<MaxSizeAllowed>8192</MaxSizeAllowed>

<RequestId>WDC72M02PMH5DPCR</RequestId>

<HostId>J+hbkjYvq36gLNgUzxeSlv04w3z5I+JL0fHXJqgQpXjsDxE6cVlK9P8bxyOQQU33DVGILZ67ZrU=</HostId>

</Error>

 

Any thoughts/help on this?

Best answer by TiffanyM

Hi @Liz and @Gabi Amaral,

 

Thanks for checking again.  For some reason, I have to open an Incognito window on Chrome to access it.  Still unsure as to why.  But, for now, I’ll say this is resolved. :smirk:

 

Thank you!

View original

    14 replies

    P
    • Paulo
    • 304 replies
    • October 15, 2021

    Hi @TiffanyM! This is from another user.

    Did you try to clear the cache of your browser? This worked for in me in a while ago.

    Gabriel
    1 person likes this
    • Gabriel
      Gabriel
    TiffanyM
    Forum|alt.badge.img
    • TiffanyMCertified Partner
    • Author
    • Certified Partner
    • 8 replies
    • October 15, 2021

    Hi Paulo!  I’ll try that.  Thank you!

    P
    1 person likes this
    • P
      Paulo
    Liz
    Community Team
    Forum|alt.badge.img+5
    • Liz
    • Tech Community Advocate
    • 14971 replies
    • October 15, 2021

    Let us know if that doesn’t work, @TiffanyM ! 

    Life is a series of awkward moments separated by snacks.
    TiffanyM
    P
    2 people like this
    • TiffanyM
      TiffanyM
    • P
      Paulo
    TiffanyM
    Forum|alt.badge.img
    • TiffanyMCertified Partner
    • Author
    • Certified Partner
    • 8 replies
    • October 17, 2021

    Hi Liz, I will!  Thank you.  I’m trying to do so without messing with all of my saved info.  Will let you know . ..

    Liz
    Community Team
    Forum|alt.badge.img+5
    • Liz
    • Tech Community Advocate
    • 14971 replies
    • October 18, 2021

    Thanks, @TiffanyM ! Did that work for you? 

    Life is a series of awkward moments separated by snacks.
    Gabi Amaral
    Ex–Typefomer
    Forum|alt.badge.img+5
    • Gabi Amaral
    • Ex–Typefomer
    • 1777 replies
    • October 25, 2021

    Hi @TiffanyM! I was just wondering if you were able to follow Paulo's suggestion? I hope you were able to solve it! Don't forget to let us know! Cheers! :wink:

    Everyone you meet is fighting a battle you know nothing about. Be kind. Always. =)
    TiffanyM
    Forum|alt.badge.img
    • TiffanyMCertified Partner
    • Author
    • Certified Partner
    • 8 replies
    • Answer
    • October 25, 2021

    Hi @Liz and @Gabi Amaral,

     

    Thanks for checking again.  For some reason, I have to open an Incognito window on Chrome to access it.  Still unsure as to why.  But, for now, I’ll say this is resolved. :smirk:

     

    Thank you!

    Liz
    Community Team
    Forum|alt.badge.img+5
    • Liz
    • Tech Community Advocate
    • 14971 replies
    • October 25, 2021

    Glad to hear that worked, @TiffanyM ! Thanks for the update! :grinning:

    Life is a series of awkward moments separated by snacks.
    M

    Hello! 
    I had the same issue. I had to delete cookies (only clearing local storage didn’t help). And then logging in again, and all worked. This whole thing started right after I registered and pressed the button to create my first form. Very bad first experience so far. 

     

    Marcell

    Liz
    Community Team
    Forum|alt.badge.img+5
    • Liz
    • Tech Community Advocate
    • 14971 replies
    • July 5, 2022

    Hi @Marcell from Proxytool Thanks for stopping by and letting us know that worked for you! 😀

    Life is a series of awkward moments separated by snacks.
    Gabi Amaral
    Ex–Typefomer
    Forum|alt.badge.img+5
    • Gabi Amaral
    • Ex–Typefomer
    • 1777 replies
    • July 6, 2022

    I hope your experience gets better now, @Marcell from Proxytool! In the meantime, don't hesitate to ping us in case you have any questions or issues. We'll try our best to help you! 

    Everyone you meet is fighting a battle you know nothing about. Be kind. Always. =)
    G
    • GrowthSuite
    • Navigating the Land
    • 1 reply
    • April 17, 2024

    Workaround solution
     

    1. Force yourself to the main website: typeform.com/contact
    2. Click on signup button at the top
    3. Signup with Google (because I have my Google account connected)
    4. Should just log you in
    J
    • JenniferM
    • Navigating the Land
    • 1 reply
    • May 15, 2024

    Hi there, is there a plan to resolve this issue at all, or is it just something we have to live with? It’s a potential dealbreaker for us to upgrade our account if our non-tech people who need to use the platform have to be told how to clear their browser everytime they use the website, or have to open an incognito window?

    S
    • stu
    • Navigating the Land
    • 1 reply
    • May 21, 2024

    Same problem, have tried everything suggested above but still just stuck on the loading screen at admin.typeform.com. Works fine in Firefox and all other sites work fine in Chrome

    Reply


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