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Invoice and billing discrepancy

A

My account only shows 2 invoices, Jan/Feb, but my card was charged a WAY higher amount in March, when I was supposedly already downgraded to the FREE plan! Anyone can help?

18000-03 Other cost of service (Singapore)

15-Mar-22

220313

AMEX

Typeform

$85.14

 

Best answer by Liz

Hi @abcdefg The best thing to do would be to contact our billing team, as they have access to your account and payments. You can do so from the email on your account here. 

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Mariana
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Liz
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  • Liz
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  • May 11, 2022

Hi @abcdefg The best thing to do would be to contact our billing team, as they have access to your account and payments. You can do so from the email on your account here. 

Life is a series of awkward moments separated by snacks.
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  • helloNR
  • Navigating the Land
  • 2 replies
  • May 11, 2022

Hi, the link for the support team contact page is broken. Is there an email address that I can contact directly? Thank you.

john.desborough
Gabi Amaral
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    abcdefg
john.desborough
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  • May 12, 2022

@helloNR - i sent the support team a note to let them know that it was not working

nothing is listed on status.typeform.com either.. . 

 

des

If your third coffee of the day is not helping you with your Typeform, maybe we can help you find your answers...
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    helloNR
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  • May 12, 2022

I just need to get in touch with the support team ASAP about a refund for my boss. If anyone could let me know about how to get in contact, I would very much appreciate it. 

Gabi Amaral
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Liz
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  • May 12, 2022

Hi @helloNR The link is working again so you should be able to contact them. 😀

Life is a series of awkward moments separated by snacks.
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  • abcdefg
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  • May 17, 2022

Hi  @Liz I have not heard back from the support team since last week! I really need some clarity on why I was charged the extra amount… 

Gabi Amaral
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john.desborough
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  • May 17, 2022

@abcdefg - the support team is connected to the Typeform Billing team and they will get back to you. Raise another ticket if you like, but make sure to use the same email as is on file as the account owner (and at the risk of sounding pedantic, check the spam folder - that is where the first response i ever got went …. )

 

des

If your third coffee of the day is not helping you with your Typeform, maybe we can help you find your answers...
Liz
Community Team
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  • May 17, 2022

Hi @abcdefg I’ve reached out to the billing team to ask about your ticket, and they’re still working through the backlog from over the weekend. That being said, they will respond to you shortly!

Life is a series of awkward moments separated by snacks.

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