Unable to raise a support ticket | Community
Skip to main content
Answered

Unable to raise a support ticket


Hi, 

You have renewed my annual subscription without giving me any notice of the payment, and I would like to cancel and get a refund. However, I am unable to raise a support ticket as the screen gives me no drop down options and will not let me proceed further.  Please can you advise me how to proceed.

 

Thank you

 

 

Best answer by Liz

Hi @Tim C You will need to click the dropdown and select the corresponding option in order to submit a ticket like below: 

 

View original

5 replies

Liz
Community Team
Forum|alt.badge.img+5
  • Tech Community Advocate
  • 14840 replies
  • Answer
  • May 24, 2022

Hi @Tim C You will need to click the dropdown and select the corresponding option in order to submit a ticket like below: 

 


  • Author
  • Explorer
  • 2 replies
  • May 25, 2022

Hi Liz,  thank you for responding  - but the problem is the drop down menu doesn't work.  I can’t do anything with the ‘please  select a category’ menu…

 

cheers

 

Tim


  • Author
  • Explorer
  • 2 replies
  • May 25, 2022

PS  I have emailed the support desk directly now so hopefully will get a response soon from them.


Gabriel
Ex–Typefomer
Forum|alt.badge.img+5
  • Community Team
  • 858 replies
  • May 25, 2022
Tim C wrote:

Hi Liz,  thank you for responding  - but the problem is the drop down menu doesn't work.  I can’t do anything with the ‘please  select a category’ menu…

 

cheers

 

Tim

 

That’s weird. Could be a bug. Can you clear cache and try again, @Tim C Thanks a lot!


Gabi Amaral
Ex–Typefomer
Forum|alt.badge.img+5
  • Ex–Typefomer
  • 1779 replies
  • May 26, 2022

Hey @Tim C! Were you able to follow Gabriel's suggestion above? Or have you heard back from our support team? I hope you can solve this asap. Wishing you a great day!


Reply